Terms and Services

PAYMENT METHOD

The available international credit card options are VISA, MASTERCARD, SWITCH, SOLO, VISA ELECTRON, DELTA, PAYPAL. The available domestic debit card options are VISA and Mastercard.

Please note that joraonline does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

All orders will be charged in pounds, price shows in €euro are only approximate and can vary. please contact to your bank for current rates

DELIVERY INFORMATION

We aim to dispatch within 24 hours of order received. Please allow us 3-5 working days for delivery. A first attempted delivery counts as the guaranteed delivery. If items are out of stock, you shall be notified by phone or e-mail. We use a reliable delivery service with full tracking details available. Once we have cleared funds, we will then dispatch your order. Orders being paid by any of these methods will not be guaranteed delivery within 3 working days, but will be guaranteed delivered within 3 working days from when the funds clear.

COST UK: All orders will incur a £5.95 within UK surcharge to allow for the cost of delivery. This is the same no matter how large the order is.

Note: If you do not receive the order within 4 days please inform us.

Note: Jora Junction me may revoke the guarantee at it's discretion.

JORA JUNCTION GUARANTEE

If an item is unsuitable then you can send it back for a refund within 7 days of receiving your order and we will be happy to offer a refund. Terms & Conditions apply

DISCLAIMER

All items in the catalogue are subject to availability. Design, size and colors may vary slightly. Please take note that colors are not guaranteed. Please wash clothes separately. All care has been taken to ensure that the product description & specification are correct at the time of the catalogue going to press, however specification and detail may change.

REFUND

Refund will be processed within 14 days after receiving the returned items. It will be processed the same way you paid for the order.

RETURNS POLICY

If an item is unsuitable, Please ensure the goods have been returned unworn/unwashed for a refund within 7 days of receipt. For an exchange, goods should be returned within 14 days of receipts, unworn/unwashed. Jewellery items can be returned for an exchange/refund. Please ensure the jewellery item have been returned unworn for a refund within 7 days of receipt. For an exchange jewellery item should be returned within 14 days of receipts, unworn. Refund will be made by Cheque/Card within 14 working days.

RETURN ADDRESS: 371 STRATFORD ROAD BIRMINGHAM B11 4JY.